Terms & Conditions
Terms & Conditions
By accessing our website and/or making a purchase from Onora, you engage in our “Service” and agree to be bound by the following terms and conditions. These terms apply to all users of the site. Please read them carefully before using our website.
The website is operated by Onora. Throughout the site, the terms “we,” “us,” and “our” refer to Onora.
General Conditions
We reserve the right to refuse service to anyone, at any time, for any reason.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of our Service without express written permission.
You understand that your content may be transferred unencrypted over various networks, although credit card data is always encrypted during transfer.
Accuracy of Information
We are not responsible if information made available on this site is inaccurate, incomplete, or outdated. All content is provided for general informational purposes and may change without notice. We are not obligated to update any information on our site.
Changes and Pricing
We reserve the right to change prices for our products at any time without prior notice.
Products
We strive to display product images and colors as accurately as possible. However, we cannot guarantee that your screen’s display of colors will be accurate.
We also reserve the right to limit sales to any person, region, or jurisdiction. We do not guarantee that the quality of any product will meet your expectations or that any errors in the Service will be corrected.
Order Information
You agree to provide current, complete, and accurate billing and shipping information.
Onora is not responsible for failed deliveries due to incorrect or outdated information provided by you and is under no obligation to resend orders in such cases.
We may limit or cancel quantities purchased per person, per order, or per address. If your order is changed or cancelled, we may attempt to contact you via email or phone but are not obligated to do so.
Please double-check your shipping details before placing your order. If the package has already been dispatched to the incorrect address, we cannot resend it.
Refund Policy
If eligible, you may request a refund within 30 days of the delivery date, subject to our return and warranty conditions.
Refunds are based on the final paid amount after discounts. Refunds will not be issued after 30 days.
We are not liable for delays, lost packages, or address errors once the package has left our facility.
If marked “delivered” but lost, you must file a claim within 7 business days. For missing or incorrect items, file a claim within 3 business days.
Refunds may take 2–7 days to reflect in your account and will be issued only to the original payment method.
Promotions
Mystery products and free gifts are non-refundable.
If you meet promotional thresholds, you are eligible for only one free gift and/or bracelet per order.
Refunds on promotional orders will be calculated based on the adjusted (discounted) value.
Warranty Claims
Onora reserves the right to deny any warranty claims that do not meet our criteria.
This includes issues such as tarnishing, discoloration, wear and tear, improper use, lost items, or accidental damage.
We are not responsible for injuries or damages resulting from use or misuse of our products.
Modifications to Terms
We may update these terms at any time without notice. Continued use of our services implies acceptance of any revisions.
Disclaimer of Warranties
We do not guarantee that the service will be uninterrupted, timely, secure, or error-free.
We do not guarantee the accuracy or reliability of results obtained from the service.
Limitation of Liability
Onora shall not be liable for any damages, whether direct or indirect, arising from your use of the service or products.
This includes loss of profits, revenue, savings, or data, even if advised of the possibility.
In jurisdictions where limitations on liability are restricted, our liability shall be limited to the maximum extent permitted by law.
Mobile Terms of Service
By signing up for Onora’s SMS/text message service, you agree to receive recurring messages regarding orders, promotions, and account alerts.
Standard message and data rates may apply. Message frequency may vary.
You may opt-out at any time by replying STOP or clicking the unsubscribe link in a message.
You are responsible for ensuring your phone number is up to date. Carriers are not liable for delayed or undelivered messages.
We are not responsible for failed or misdirected delivery of SMS communications.
For support, contact: support@onorajewelry.com
Privacy
We respect your privacy. Please review our Privacy Policy to understand how we collect, use, and protect your personal data.
