Return Policy

Return Guidelines

30-Day Return Window
You may return items purchased from onorajewelry.com within 30 days of the delivery date for a refund or store credit. All returns must be approved prior to sending the item(s) back to us.

Condition of Returns
To be eligible for a return, items must be unused, in the same condition as received, and in their original packaging, including any gift items.

Return Shipping
Return shipping costs are the responsibility of the customer. Onora does not cover or reimburse return shipping fees. You must also provide a valid tracking number as proof of return.

Refunds
Once your return is approved and received, a refund will be processed to your original payment method. The refunded amount will reflect any promotional discounts applied to your order. Please allow 2–7 business days for the refund to appear in your account.