Shipping Policy

At Onora, we are proud to offer FREE worldwide shipping on all orders—no hidden fees, no surprises. All customs duties and taxes are fully covered by us.

Delivery Time Estimates

  • United Kingdom: 5 – 15 business days

  • United States: 5 – 18 business days

  • Australia: 7 – 18 business days

  • Canada: 7 – 18 business days

  • Europe: 6 – 15 business days

  • Rest of the world: 10 – 21 business days

Important Notes:

  • Orders are typically shipped from our warehouse within 1–2 business days after being placed.

  • Delivery times depend on the shipping carrier and may vary due to unforeseen delays such as busy seasons, traffic conditions, and weather events.

  • Deliveries to remote areas may take up to 4–6 weeks.

  • Onora is not responsible for incorrect addresses, lost packages, or delivery delays once the order has left our facility.

  • We do not offer express shipping at this time.

Shipping Destinations

We ship to most countries worldwide, including:

  • United Kingdom

  • United States

  • Australia

  • Canada

  • Europe

Exceptions: Unfortunately, we currently do not ship to French Polynesia, Russia, North-Korea or China.

Order & Shipping Process

  • Upon placing an order, you will receive an order confirmation email.

  • Your order will typically be processed and shipped within 1–2 business days.

  • Once shipped, delivery may take 5–15 business days, depending on your location.

  • You will receive a tracking number by email to follow your package via our Tracking Page.

  • An email notification will be sent once your order is shipped and again when it is delivered.

If you do not receive your confirmation email, please contact us at support@onorajewelry.com with your full name, shipping address, and phone number.

Order Status

You can track your order at any time using your order number and email address via our Order Tracking Page.
Order status updates include:
Ordered > In Process > Ready > In Transit > Out for Delivery > Delivered

Order Cancellations & Changes

Due to our efficient processing system, we cannot guarantee cancellations or changes after your order is placed.
If you entered the wrong shipping address, please contact us immediately at support@onorajewelry.com.

Trouble Placing an Order?

Try the following if you're experiencing issues:

  • Check your internet connection

  • Use another browser or device

  • Ensure your card is enabled for international payments

  • Try a different payment method or contact your bank

If the issue persists, feel free to reach out to us at support@onorajewelry.com.

Late & Lost Orders

We understand how frustrating delays can be and we’re here to help.

  • If your order is late:
    Please double-check your shipping address. If the order hasn’t arrived within 30 days, contact us at support@onorajewelry.com.
    Note: We are not liable for incorrect addresses, lost packages, or delays caused after dispatch.

  • If your order is marked “Delivered” but not received:

    • Check with neighbors and around your property

    • Wait at least 3 business days

    • File a claim with your local courier

    • Contact us within 7 business days for support

Missing or Incorrect Items

If you received the wrong item or your order is incomplete, email us within 3 business days at support@onorajewelry.com with:

  • Your order number

  • A photo of what you received

  • A photo of your shipping label

We'll investigate the issue with our fulfillment team and resolve it quickly.

Warranty Policy

Onora’s Lifetime Color Warranty

If your jewelry shows significant fading of its gold or silver color, you're eligible to submit a claim anytime. Once approved, you'll receive a replacement or store credit.

Conditions:

  • Items must be purchased from onorajewelry.com

  • Gifted items are eligible for store credit only

  • Store credit is calculated based on the discounted price

  • Mystery products and free gifts are not covered

Not covered:

  • Lost items

  • Pearl discoloration

  • Normal wear and tear (e.g., scratches)

  • Misuse or improper storage

To claim, email support@onorajewelry.com with:

  • Your shipping address

  • Order number

  • A description of the issue

  • Photos (and video if needed)

Onora’s Broken/Faulty Item Warranty

If you receive a broken item or it breaks due to a manufacturing defect, you can submit a claim within 90 days of delivery.

Covered:

  • Verified manufacturing defects

Not covered:

  • Lost items

  • Normal wear and tear

  • Misuse or poor storage

To submit a claim, email support@onorajewelry.com with:

  • Your shipping address

  • Order number

  • A description of the problem

  • Photos (and video if needed)